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Privacy policy

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Privacy Policy

Jeeran ("we," "us," "our," or the "Platform") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you use the Jeeran mobile application and website (the "Service").

By using the Service, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

  • Account information: Name, phone number, email address, and password when you register.
  • Delivery information: Delivery addresses, building/apartment details, and delivery instructions.
  • Payment information: Payment method details (processed securely by our payment partners; Jeeran does not store full card numbers).
  • Communications: Messages you send to customer support, reviews, ratings, and feedback you submit.

1.2 Information Collected Automatically

  • Location data: Your device's GPS location, used to show nearby stores, calculate delivery distance, and enable accurate delivery.
  • Device information: Device type, operating system, unique device identifiers, and app version.
  • Usage data: Pages viewed, features used, order history, search queries, and interaction patterns within the app.
  • Log data: IP address, access times, and crash/error reports for troubleshooting and security purposes.

1.3 Information from Third Parties

If you sign in using a third-party service (such as Google or Facebook), we may receive basic profile information (name, email, profile picture) as permitted by your privacy settings on that service.

2. How We Use Your Information

We use the information we collect to:

  • Create and manage your account.
  • Process and deliver your orders, including sharing necessary details (name, phone number, delivery address) with the relevant Vendor and delivery partner.
  • Calculate delivery fees, distances, and estimated delivery times.
  • Provide customer support and respond to inquiries.
  • Send order updates, promotional offers, and service-related notifications (you may opt out of promotional communications at any time).
  • Improve and personalize the Service, including recommending stores and items based on your activity.
  • Detect, prevent, and address fraud, abuse, or security issues.
  • Comply with legal obligations.

3. How We Share Your Information

We may share your information with:

  • Vendors: To fulfill your order (e.g., your name, order details, and delivery address).
  • Delivery partners: To complete delivery of your order (e.g., your name, phone number, and delivery address).
  • Payment processors: To securely process transactions.
  • Service providers: Third parties who help us operate the Service (e.g., cloud hosting, analytics, customer support tools), bound by confidentiality obligations.
  • Legal authorities: When required by law, court order, or to protect the rights, property, or safety of Jeeran, our users, or the public.

We do not sell your personal information to third parties for their independent marketing purposes.

4. Location Data

Location access is essential to the core functionality of the Service (finding nearby stores and enabling delivery). You can disable location permissions through your device settings, but this may limit or disable your ability to place orders.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data as described in Section 7 below.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on applicable law, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your account and personal data.
  • Withdraw consent for optional data processing (e.g., promotional notifications).

To exercise these rights, please contact us using the details in Section 10. We will respond within a reasonable timeframe and may need to verify your identity before processing certain requests.

8. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal data, please contact us at:

  • Email: info@jeeranjo.com