Refund Policy

At Jeeran, we want you to be satisfied with every order. This Refund Policy explains when and how refunds are issued for orders placed through the Jeeran app.

This policy works alongside our Cancellation Policy; please review both to understand your options in full.

1. Eligibility for a Refund

You may be eligible for a full or partial refund in the following situations:

Missing items: One or more items from your order were not delivered.
Incorrect items: You received an item different from what you ordered.
Damaged or spoiled items: Items arrived damaged, spilled, or in poor/unsafe condition.
Quality issues: The item received does not match its description in a material way.
Non-delivery: Your order was not delivered within a reasonable time and was not caused by an issue on your end (e.g., unreachable address, unavailable customer).
Duplicate or erroneous charges: You were charged more than once for the same order, or charged an incorrect amount due to a system error.
Order cancelled after payment: Your order was cancelled by the Vendor, the delivery partner, or Jeeran after payment was already collected (e.g., item out of stock, store closed unexpectedly).

2. Situations Not Eligible for a Refund

Refunds are generally not provided in the following cases:

You changed your mind after the order was prepared or dispatched for delivery.
You provided an incorrect or incomplete delivery address, and the order could not be delivered as a result.
You were unavailable to receive the order at the agreed delivery location within a reasonable waiting period.
Minor variations in portion size, packaging, or presentation that do not materially affect the product.
The complaint is submitted after the reporting window described in Section 4 has passed.

3. How to Request a Refund

To request a refund:

Open the Order Details screen for the relevant order in the Jeeran app.
Select Report an Issue (or contact our customer support team directly).
Provide a clear description of the issue and, where applicable, photo evidence (e.g., for damaged or incorrect items).
Our support team will review your request and may contact you or the Vendor for additional information.

4. Reporting Window

Refund requests must be submitted within 24 hours of the order being marked as delivered. Requests submitted after this window may not be eligible for review, except where required by applicable law.

5. Refund Review Process

Once submitted, refund requests are typically reviewed within 2–5 business days.
We may contact the Vendor or delivery partner involved to verify the details of your claim.
You will be notified via the app or email once a decision has been made.

6. Refund Method and Timing

Approved refunds are issued to the original payment method used for the order (e.g., digital wallet, card, or online payment gateway).
For cash-on-delivery orders, approved refunds may be issued as Jeeran wallet credit or via bank transfer, at our discretion.
Refunds to a card or bank account may take 5–10 business days to reflect, depending on your bank or payment provider.
Wallet credit refunds are typically applied within 24–48 hours of approval.

7. Partial Refunds

If only part of your order is affected (e.g., one missing item out of several), we will typically issue a partial refund covering only the affected item(s) and any proportional delivery/service fees, rather than the full order amount.

8. Vendor and Delivery Partner Responsibility

While Jeeran facilitates the refund process, some refund decisions may depend on information provided by the Vendor or delivery partner involved in fulfilling your order. We aim to resolve all claims fairly and promptly regardless of which party was responsible for the issue.

9. Changes to This Policy

We may update this Refund Policy from time to time. Continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions about this Refund Policy or need help with a refund request, please contact us at:

Email: info@jeeranjo.com